Help Center

What should I do if I receive a defective product?

If you receive a defective product, please contact us immediately at info@ecorisesupply.com with your order number and a description of the issue. We will guide you through the return process and arrange for a replacement or refund.
How do I get updates about new products or promotions?

To stay updated on new arrivals, exclusive promotions, and more, please subscribe to our newsletter. You can sign up on our website and be the first to know about great deals and new products.
How can I contact customer support?

You can reach our customer support team by emailing us at info@ecorisesupply.com. We are available to assist you Monday through Friday.
What are the customer support hours at EcoRise Supply?

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time. We are here to help you with any questions or concerns you may have.
How do I know which part is compatible with my equipment?

You can search for compatible parts using the model number of your equipment on our website. If you need further assistance, our customer support team is here to help.
What should I do if I made an error in my order?

If you notice an error in your order, please contact us immediately at info@ecorisesupply.com during our business hours. We can modify or cancel your order within 2 hours of placement.
How long does it take to process a refund?

Refunds are processed within 7-10 business days after we receive the returned item. The funds will be credited back to the original method of payment.
What is your return policy?

We accept returns within 30 days of purchase if the product is in its original condition and packaging. Please contact our support team for a return authorization and instructions on how to proceed.
Who can I contact for technical issues with a product?

If you’re experiencing technical issues with any of our products, please email us at info@ecorisesupply.com with a detailed description of the problem, including model numbers and the issue you are facing. Our support team is available Monday to Friday and will assist you with troubleshooting steps or warranty claims.